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Support Agent
Online - Avg. response: 2 min
Hello! Welcome to ProductPals Support. How can I help you today?
10:32 AM
Hi! I need help tracking my recent order.
10:33 AM
I'd be happy to help you track your order! Could you please provide your order number?
10:33 AM
Contact Information
support@productpals.com
Phone
1-800-PRODUCT
Business Hours
Mon-Fri: 9AM-6PM EST
Your Open Tickets
Order tracking issue
Updated 2h ago
Product quality concern
Updated 1d ago
Frequently Asked Questions
You can track your order by visiting the Shipping Dashboard or clicking on the tracking link in your order confirmation email. Enter your tracking number to see real-time updates.
We offer a 30-day return policy on most items. Products must be in original condition with all packaging and accessories. Contact our support team to initiate a return.
Go to Settings from the sidebar menu to update your profile information, shipping addresses, payment methods, and notification preferences.
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and digital wallets. All payments are processed securely through our Universal Wallet system.